Shipping policy

Shipping Information

By placing an order with Solace Offline, you acknowledge and agree to the shipping terms outlined below.

Fulfillment (order processing & dispatch)

You’ll receive an email confirmation once your order is placed and another when your item ships.

All orders require processing prior to shipment.
Please allow 1-3 business days for order processing and dispatch.

Processing time begins after payment has been successfully completed and does not include weekends or holidays.

Order processing times may be extended at our sole discretion during periods of high demand, limited releases, or operational delays.

Estimated Delivery Time

U.S. Orders: 3–7 days after fulfillment
International Orders: 7–21 days after fulfillment
Please note that international customers are responsible for any customs fees or import duties applied by their country.

Delivery times are estimates only. Solace Offline does not guarantee delivery dates and is not liable for delays once an order has been dispatched.

Preorders

Select items or collections may be offered as preorders.

Please allow 3-6 weeks for preorders to be processed, fulfilled, and shipped (this timeframe is an estimate and may be subject to change).

Drop days may require an additional 3-7 days of processing before production begins, unless stated otherwise.

We'll provide updates regarding preorder progress (i.e., production, shipping, delays).

Please note that we are not responsible for delays caused by shipping carriers, customs processes, or other external factors beyond our control.

High-Demand & Limited Release Periods

During major drops, promotional periods, or holidays, processing and dispatch times may be significantly extended.

In such cases, customers acknowledge and agree that processing and shipping may take an additional 1–3 weeks or longer, depending on order volume and production capacity.

Delays during these periods do not constitute grounds for order cancellation, chargebacks, or refunds.

Lost Packages

Solace Offline is not responsible for any lost or stolen packages.

If your tracking shows your package as delivered but you have not received it, check with neighbors, your building's front desk, or any secure delivery locations nearby.

Any issues that occur during the shipping process must be taken directly to the shipping courier used for your order.

Address Accuracy

Please note that we are not responsible for packages delivered to an incorrect or invalid shipping address provided by the customer at checkout. 

If the package is returned to our facility due to an incorrect address, the customer may be eligible for a refund, excluding the original shipping fee.

Customer Support

For order-related inquiries, contact:
solaceoffline@gmail.com