Refund policy
Refund & Return Policy
Solace Offline products are released in limited quantities and produced to order. By completing a purchase, you acknowledge and agree to the terms outlined below.
All Sales Are Final
All items from Solace Offline are Final Sale. This means no returns, exchanges, or refunds will be accepted once your order has been placed.
Defective or Incorrect Items (limited exception)
If you experience an issue with your order (such as receiving a defective, damaged, or incorrect item), please contact our team immediately so we can help resolve the problem.Â
- You must reach us at solaceoffline@outlook.com
- Must be done within 48 hours of delivery.
Please include your order number, name, and a photo of the item or issue when reaching out, so we can assist you as quickly as possible.
We carefully check quality, so any damage done during shipment is out of our control. We will do our best to resolve the issue.
Approval is at the sole discretion of Solace Offline.
Refund Processing
If a refund is approved:
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Refunds are issued to the original payment method
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Original shipping costs are not refunded
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Processing times vary by payment provider
Order Cancellations
Once your order has been placed, it cannot be canceled, as production and shipment are already in process. Please double-check all details before submitting your order.
Chargebacks & Policy Abuse
Initiating a chargeback for reasons covered by this policy constitutes abuse of our terms.
Solace Offline reserves the right to dispute all chargebacks with supporting evidence, including order confirmations, tracking information, delivery confirmation, and this policy.
Customers who abuse returns, disputes, or chargebacks may be restricted from future purchases.
Customer Support
For order-related inquiries, contact:
solaceoffline@gmail.com
